Quality Operations Team Leader · Content Strategy · Strategic Communication

Building systems that help people do their best work.

I design quality systems, mentorship programs, and reporting frameworks that help AI operations teams perform better and make smarter decisions.

Knowledge
Systems
People
Performance

Knowledge becomes systems. Systems serve people. People drive performance.

Quick Introduction

Hi, I'm Michaela.

I'm a Quality Team Lead with three years of experience supporting AI quality operations, spanning data annotation, model evaluation, and content moderation projects.

Before that, I spent three years as a freelance content strategist and marketing specialist, helping organizations communicate complex ideas through content, SEO, and digital marketing.

Different work, same goal: building systems that make work clearer and more effective for the people doing it.

At a Glance

The work, in numbers

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Monthly quality scores maintained
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AI projects supported
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Quality Analysts coached & mentored
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Published articles & communication materials
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Years in AI Quality Operations
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Years in Digital Content Marketing
Magna Cum Laude
University of the Philippines Los Baños
My Expertise

Three disciplines. One approach.

Across quality operations, content strategy, and strategic communication, I help teams work better by understanding people, improving processes, and building systems that scale.

Quality Operations

Leading quality analysts supporting AI programs through reporting systems, operational excellence, coaching, and process improvement.

What I do
  • Root Cause Analysis
  • Performance Reporting
  • Team Leadership
  • Quality Governance
  • Calibration
  • Process Improvement
Explore Quality Operations →

Content Strategy

Building audience-focused content strategies that connect business goals with editorial planning, performance insights, and continuous optimization.

What I do
  • Content Strategy
  • Editorial Planning
  • B2B Marketing
  • Content Analytics
  • Audience Insights
  • Performance Optimization
Explore Content Strategy →

Strategic Communication

Helping organizations communicate complex ideas through technical writing, marketing, and science communication.

Experience includes
  • Technical Writing
  • SEO
  • Science Communication
  • Digital Marketing
  • Corporate Communications
  • Digital PR
Explore Writing & Communication →
Featured Projects

Selected work

Quality Operations

BPO QA Mentorship Framework

Designed a structured mentorship program that standardized onboarding and capability development for emerging labelers supporting AI operations.

Communication & Writing

Filipino Faces of Biotechnology

Contributed to a published coffee table book documenting the stories of Filipino scientists advancing agricultural biotechnology.

Content Strategy

LinkedIn Content Strategy

Developed CompAsia's LinkedIn content strategy and analytics framework, generating more than 46,000 impressions within six weeks of implementation.

My Approach

Every project starts with the same question: how can we make this easier, clearer, and more effective?

My work combines quality operations, content strategy, and strategic communication to create practical solutions that people can understand, adopt, and continuously improve.

Clarity

I believe the best systems simplify complexity instead of adding to it.

Continuous Improvement

Small, consistent improvements create lasting impact.

People First

Processes matter because they help people perform at their best.

Recognition

Highlights

Let's build something meaningful together.

I'm always interested in opportunities where quality, operations, content strategy, and strategic communication come together to solve meaningful problems.

Get in Touch