Quality Operations Leader · Knowledge Management · Strategic Communication

Building systems that help people do their best work.

I design quality systems, mentorship programs, and reporting frameworks that help AI operations teams perform better and make smarter decisions.

Knowledge
Systems
People
Performance

Knowledge becomes systems. Systems serve people. People drive performance.

Quick Introduction

Hi, I'm Michaela.

I'm a Quality Team Lead with nearly three years of experience supporting AI quality operations, spanning data annotation, model evaluation, content moderation, and content moderation projects.

Before that, I spent three years as a freelance content strategist and marketing specialist, helping organizations communicate complex ideas through content, SEO, and digital marketing.

Different work, same goal: building systems that make work clearer and more effective for the people doing it.

At a Glance

The work, in numbers

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Monthly quality scores maintained
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AI projects supported
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Quality Analysts coached & mentored
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Published articles & communication materials
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Years in AI Quality Operations
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Years in Digital Content Marketing
Magna Cum Laude
University of the Philippines Los Baños
My Expertise

Three disciplines. One approach.

Whether I'm leading operations quality analysts, developing mentorship frameworks, or shaping communication strategy, my work starts with understanding people, improving processes, and building systems that scale.

Quality Operations

Leading quality analysts suporting AI programs through reporting systems, operational excellence, coaching, and process improvement.

What I do
  • Root Cause Analysis
  • Performance Reporting
  • Team Leadership
  • Quality Governance
  • Calibration
  • Process Improvement
Explore Quality Operations →

Knowledge Management

Designing documentation, onboarding experiences, mentorship programs, and learning systems that help teams scale knowledge effectively.

What I build
  • Knowledge Bases
  • QA Frameworks
  • Onboarding Programs
  • Mentorship Playbooks
  • SOP Documentation
  • Learning Resources
Explore My Work →

Strategic Communication

Helping organizations communicate complex ideas through content strategy, technical writing, marketing, and science communication.

Experience includes
  • Content Strategy
  • Technical Writing
  • SEO
  • Science Communication
  • Digital Marketing
  • Corporate Communications
Explore Writing & Communication →
Featured Projects

Selected work

Quality Operations

BPO QA Mentorship Framework

Designed a structured mentorship program that standardized onboarding and capability development for emerging labelers supporting AI operations.

Communication & Writing

Filipino Faces of Biotechnology

Contributed to a published coffee table book documenting the stories of Filipino scientists advancing agricultural biotechnology.

Content Strategy

LinkedIn Content Strategy

Developed CompAsia's LinkedIn content strategy and analytics framework, generating more than 46,000 impressions within six weeks of implementation.

My Approach

Every project starts with the same question: how can we make this easier, clearer, and more effective?

Sustainable improvement rarely comes from working harder. It comes from designing better systems. Whether I'm analyzing quality trends, mentoring future leaders, or shaping communication strategy, I focus on solutions people can understand, adopt, and improve.

Clarity

I believe the best systems simplify complexity instead of adding to it.

Continuous Improvement

Small, consistent improvements create lasting impact.

People First

Processes matter because they help people perform at their best.

Recognition

Highlights

Let's build something meaningful together.

I'm always interested in opportunities where quality, operations, knowledge management, and strategic communication come together to solve meaningful problems.

Get in Touch