Resume

A snapshot of my professional journey.

Over the past six years, I've built experience across quality operations, knowledge management, strategic communication, and digital marketing. Today, I lead Quality Analysts supporting AI training projects while applying the same communication and systems-thinking skills that have shaped my career from the start.

Download Resume (PDF) ↓
Experience
Quality SupervisorDEC 2024 – PRESENT
TELUS Digital

Leading Quality Analysts across data annotation, model evaluation, and content moderation projects, driving operational excellence, people development, and quality governance.

  • Lead Quality Analysts across 50+ AI projects while maintaining consistent 90%+ monthly quality scores.
  • Conduct root cause and process gap analyses to identify operational issues and recommend long-term improvements.
  • Design onboarding programs, mentorship initiatives, and learning resources that accelerate capability development.
  • Develop quality frameworks, knowledge bases, and documentation that improve consistency across teams.
  • Partner with Quality Managers and Operations leaders to improve reporting accuracy, operational alignment, and client satisfaction.
  • Facilitate quality training sessions and support new workstream transitions.
Quality AnalystSEP 2023 – DEC 2024
TELUS Digital

Recognized as a top-performing Quality Analyst while helping improve reporting systems, documentation, and operational processes.

  • Built automated performance dashboards and reporting trackers used to monitor quality trends.
  • Developed a centralized QA Knowledge Base that improved onboarding and knowledge sharing.
  • Conducted root cause analyses across multiple AI workstreams, identifying recurring issues and improvement opportunities.
  • Supported numerous AI projects simultaneously while maintaining high quality standards.
  • Received multiple performance incentives for quality, collaboration, and operational contributions.
Freelance Marketing SpecialistAUG 2020 – SEP 2023
Remote

Worked with organizations across Southeast Asia, North America, and Australia to develop strategic content and communication initiatives.

  • Delivered SEO-driven content strategies across technology, finance, manufacturing, sustainability, music, and lifestyle industries.
  • Produced more than 100 published articles that collectively reached over 100,000 monthly readers.
  • Developed content performance reports to optimize publishing strategies.
  • Executed SEO and digital marketing initiatives that strengthened clients' online visibility.
  • Created website copy, press releases, technical articles, and long-form educational content.
Education
BS in Development Communication – Magna Cum Laude2023
University of the Philippines Los Baños

Awards: CDC Faculty Medal for Academic Excellence; UP Presidential Medal for Academic Excellence.
Honors & Affiliations: Inductee, Pi Gamma Mu International Honor Society; Nominee, The Honor Society of Phi Kappa Phi; Presenter, ADCEP 2nd International Conference on Development Communication.

Senior High School – STEM, With Honors2018
Colegio de San Juan de Letran

Academic Scholarship Recipient.
Presenter, 7th Toyama Science Symposium, Tokyo, Japan.

Core Competencies
Quality Operations
AI Quality Assurance, Data Annotation, Model Evaluation, Content Moderation, Trust & Safety, Quality Auditing, Calibration, Root Cause Analysis
Leadership
People Management, Coaching & Mentorship, Learning & Development, Stakeholder Management, Cross-functional Collaboration
Knowledge Management
Knowledge Base Development, Documentation, SOP Development, Onboarding Programs, Mentorship Frameworks, Quality Framework Design
Data & Analytics
Performance Reporting, KPI Monitoring, Dashboard Development, Trend Analysis, Process Improvement
Communication
Technical Writing, Content Strategy, SEO, Science Communication, Corporate Communications, Digital Marketing
Selected Achievements
Interests

Outside of work, I enjoy exploring AI and emerging technologies, learning about knowledge management and organizational development, and finding better ways to simplify complex information through clear communication.

Need the full version?

Download the complete resume as a PDF, including full work history, education, and additional qualifications.

Download PDF ↓
Download Resume (PDF) ↓