About

Building systems that help people do their best work.

I build systems that help people navigate complexity with clarity.

As a Quality Team Lead at TELUS Digital, I support AI quality operations across data annotation, model evaluation, and content moderation projects. Beyond maintaining quality standards, I design systems that help teams learn, collaborate, and make better decisions.

Before moving into quality, I spent three years as a freelance content writer and marketing specialist, developing content strategies for organizations across Asia, North America, and Australia. That experience shaped the way I communicate complex ideas and create documentation people actually use.

Today, my work brings together quality operations, knowledge management, and strategic communication to build scalable systems that help both people and organizations perform at their best.

Portrait of Michaela Jyra Melo
At a Glance
6 Years
Professional Experience
50+
AI Projects Supported
20+
Quality Analysts Mentored
100+
Published Articles & Communication Materials
Magna Cum Laude
BS Development Communication, University of the Philippines Los Baños
Based in Manila, Philippines
Open to opportunities that fit my experience
My Journey

From communicating ideas to improving systems.

Development Communication taught me to think beyond the message. The real challenge is helping people understand complexity, make informed decisions, and turn knowledge into action.

I carried that perspective into content marketing, where I translated complex topics into accessible content and developed communication strategies for organizations across Asia, North America, and Australia.

Quality expanded that same idea into a different setting. Documentation, coaching, reporting, and knowledge management all shape how teams learn, collaborate, and perform. The work changed, but the principle stayed the same.

My work now brings together quality operations, knowledge management, and strategic communication to build systems that help people perform with greater clarity, consistency, and confidence.

My Philosophy

Good systems make good people even better.

Sustainable improvement rarely comes from asking people to work harder. It comes from creating systems that help them work smarter.

My approach is guided by a few simple principles:

  • Reduce unnecessary complexity
  • Make expectations clear
  • Support consistent decision-making
  • Empower people to succeed independently
  • Continuously improve through feedback and learning

Every project I lead is built on these principles.

What I Bring
Quality Operations

Leading QA teams through process improvement, coaching, reporting systems, root cause analysis, and implementing improvements that drive operational performance.

Knowledge Management

Building documentation, learning resources, mentorship frameworks, onboarding experiences, and scalable systems that preserve team knowledge.

Strategic Communication

Helping organizations communicate complex ideas through technical writing, content strategy, science communication, and marketing.

Career Timeline
DEC 2024 – PRESENT
Quality Supervisor
TELUS Digital

Leading Quality Analysts across AI data annotation, model evaluation, and content moderation projects while driving quality systems, operational improvements, and people development initiatives.

SEP 2023 – DEC 2024
Quality Analyst
TELUS Digital

Recognized as a top-performing analyst while developing reporting systems, knowledge bases, and operational tools that improved quality consistency and onboarding.

AUG 2020 – SEP 2023
Freelance Marketing Specialist
Remote

Partnered with organizations across technology, finance, manufacturing, music, and sustainability to deliver SEO content, communication strategies, and digital marketing initiatives.

Education
University of the Philippines Los Baños
BS Development Communication – Magna Cum Laude
2023
Honors & Recognition
  • CDC Faculty Medal for Academic Excellence
  • UP Presidential Medal for Academic Excellence
  • Inductee, Pi Gamma Mu International Honor Society
  • Nominee, The Honor Society of Phi Kappa Phi
  • Presenter, ADCEP 2nd International Conference on Development Communication
Colegio de San Juan de Letran
Senior High School – STEM, With Honors
2018
Highlights
  • Academic Scholarship Recipient
  • Presenter, 7th Toyama Science Symposium, Tokyo, Japan
Skills

Quality Operations

  • AI Quality Assurance
  • Trust & Safety
  • Data Annotation Quality
  • Root Cause Analysis
  • Calibration
  • Process Improvement

Leadership

  • People Management
  • Coaching & Mentorship
  • Learning & Development
  • Stakeholder Management
  • Cross-functional Collaboration

Knowledge & Communication

  • Knowledge Management
  • Technical Writing
  • Science Communication
  • Content Strategy
  • SEO Content Writing
  • Corporate Communications

Analytics

  • Performance Reporting
  • Data Analysis
  • Dashboard Design
  • Quality Metrics
  • Operational Reporting
Beyond Work

Outside of work, I enjoy learning for the sake of learning. Science communication, knowledge organization, and systems thinking are interests that extend beyond my career and continue to shape how I approach both work and everyday life.

Let's work together.

I'm always interested in opportunities where operational excellence, continuous improvement, and strategic communication intersect. If you're building teams, designing systems, or solving complex operational challenges, I'd love to connect.

View My Work →